Contact Us
What the contact form is for
When you reach out through the form, the team reads and replies in English. Keep the message focused on the matter you need help with, and nothing more.
The form is not a secure channel. Never send financial details, passwords, copies of documents, or anything a third party could misuse. If you are asked for such information through this channel, that request is not legitimate.
Where to get help with gambling difficulties
If you are struggling with gambling, the contact form is not the right place to turn. Look instead to the responsible-gambling resources listed on this website, and to the independent support services available in New Zealand. Those services can speak with you directly and confidentially.
Self-exclusion requests should also go through the proper channels, not through the contact form. The operator’s terms and the help pages explain the correct route for those requests.
What the team can and cannot do
The team can answer questions about your account, the games, and how the site operates. They cannot change financial outcomes, override wagering requirements, or act on instructions sent through an unsecured message.
Keep your message free of sensitive material. If you need to discuss something that involves personal identification, the team will tell you the safe way to provide it — and that way is never through this form.
Turnaround time depends on the volume of messages, but the team does respond to every legitimate enquiry.